The spotlight is once again set on the mortgage industry’s top-performing firms as Mortgage Professional Australia unveils its annual Top Brokerages report.

This year’s edition celebrates firms that have overcome this year’s unique challenges to set themselves apart in the industry. The report ranked individual mortgage brokerages based on a range of criteria, including total loan book value, conversion rate, and performance over the last year.

Brokerages across Australia have faced an unprecedented disruption brought about the COVID-19 pandemic. Still, many strived to build strong relationship with customers, improve processes, and offer diversified solutions by leveraging technology.

“These brokerages are leaders and role models within the industry, they place a priority on providing exceptional customer service, education and training for their teams, and have become stronger in the face of unprecedented change,” said Adam Croucher, general manager of third-party banking at sponsor Commonwealth Bank. “We’re incredibly proud to sponsor the Top Brokerages report for 2021.”

City Financial Group is among the list of this year’s winners.

You can access the full report by clicking through this link.