While most of the Top 10 Brokerages this year said recruitment was one of the biggest challenge, only Loan Market One Network Broking said it was a challenge they were beginning to enjoy. Director Nick Gurry says he recently recruited new brokers which he expects will become top brokers in the next 12 months.

He even has his sights set on recruiting more brokers to bring his broking team up to 15.

Like everyone else, Gurry has seen challenges in lending a policy, but they have been quick at understanding how to get better and adapt. Specialising in the residential mortgage space there has been a strong focus on the customer experience.

“We like to call our relationship with our customers ‘professionally intimate’, with a focus on strong communication; with all brokers and support staff on the same page,” he says.

As the challenges have arisen over the last year the brokerage has taken its training and development “up a notch”. On top of the training and support Loan Market provides them, they have been running their own training sessions.

“I am particularly proud of the learning and growth culture of the team,” Gurry says. “We have traineeships and external training, but there's also a heap of self-coaching, peer to peer sessions and constant support from the entire team.”

Total loan book: $529,691,274
Total settlements 1 March 2018 – 28 February 2019: $237,331,059.55
Number of loan writers: 11
Avg. annual volume per broker: $21,575,550.86
Conversion rate: 66%