Who: Lyn Cobley
What: Executive general manager, retail products and customers
Where: Commonwealth Bank
One of the hottest stories of 2013 – in terms of comings and goings in the mortgage industry – was the news that Kathy Cummings would be stepping down from her role at CBA at the end of the year, with Lyn Cobley stepping in to assume responsibility of the broker sales service team. Cobley appears to be inheriting the broker-facing role after a good year for CBA: in 2013 the bank delivered its long-awaited Everyday Offset account, while it also took the number one ranking for the third year in a row in MPA’s Brokers on Banks survey.