Launched in 2005, Click Loans prides itself on being an Australian Owned company dedicated to making online banking as easy as possible. Based in Sydney, Click Loans is 100% online – there are no branches to visit, so they can use the reduced overhead to offer customers lower fees and rates.
Australia's first fully online home loan application process, Click Loans is a subsidiary of Australian Credit and Finance, but they even a quick look on their website will show you that while they are "backed by some of Australia’s largest financial institutions", they operate like a small business, and put the consumer first.
Because Click Loan has no branches for customers to visit directly, their customer service has to make up for it, and it does in spades. You can ring their Customer service centre Monday to Friday between 8am and 8pm, as well as use their online bank or mobile app, or you can get in touch through email if you'd prefer. They will even talk to you through Skype or Google Hangouts. Additionally, Click Loans' Home Loan Concierges – employees who are dedicated to finding you the best home loan as easily as possible – can make themselves available outside of normal business hours if need be.
As borrowers can only apply for a loan online or at an Australian Post office, it's important to make sure you have all the available information you'll need to apply for a loan. Be sure you have the following available:
- Proof of Identification: Enough to pass the 100 point check, which can include your passport, birth certificate, etc.
- You will need to be able to provide evidence of your financial details when you apply, so make sure you hang on to your tax returns, pay slips, and other financial details.
- You’ll need to agree to a credit check.
- A list of your income against your expenses, which will show the lender a more complete view of your current financial situation as far as incoming and outgoing cash flow is concerned.
- A list of assets and debts - assets include things like existing properties and investments as well as savings, while debts are any open lines of credit or other loans, etc.
- Details about the property you're planning to buy, such as the price of the property and how much you are looking to borrow.
Additionally, anyone looking to refinance will need to provide statements the last six months of their existing loans, and anyone looking for a construction loan will have to provide proof of sale, council approved plans, and building quotes.