The CBA has emerged to hold the highest overall satisfaction of the big four at 82.2%, according to the latest study by Roy Morgan Research. But Westpac grabbed the top spot with 83.6% in terms of MFI or main financial institution customer ranking. CBA follows close with 83.5%, with NAB next at 83% and ANZ at 82%.
In general, the numbers reflect the improvement in satisfaction by the big four over the last 12 months, which is at 0.5% points.
The most improved among the big four was Westpac (up 2.5% points), followed by the ANZ (up 0.9% points). Small declines were found in CBA (down 0.4% points) and NAB (down 0.2% points).
Roy Morgan’s study also found satisfaction among the housing loan customers of the big four increased by 1.7% points over the last 12 months, compared to an increase of only 0.2% points for other customers.
With interest rates at their lowest for more than 50 years, there are some great rates available. The best thing to do is to compare rates from all the lenders. Let us help take the leg work out of doing this - Compare Home Loans now