Businesses unhappy with their banks

Font size :
Only St. George Bank appear to be doing something right to please their business clients. The lender racked up 54.5%, the highest sentiment score given to a bank in the study. The scores are worked out according to four criteria of customer sentiment-empathy, satisfaction, loyalty and advocacy. "It's clear from the findings in this inaugural release that despite the focus on business customers over the past 12 to 18 months, these customers are far from happy with their banks, says Paul Bartholomew, East & Partner senior consultant. The study monitors business customers falling into four categories: micro businesses with up to $5m turnover, SMEs with turnover up to $20m and lower commercial businesses or those with turnover up to $100m. Among these business customers, micro businesses are the least happy, giving their banks just 35.9%. Bartholomew said the results show a shaky relationship between the banks and their customers, which might be due to the fact that banks are placing greater effort in chasing up new customers while neglecting existing clients. "There's plenty of work going into acquiring new business customers at the moment but less in keeping existing ones, it would appear, he said.

Whether you are looking to buy your first home, move home, refinance, or invest in property, a mortgage broker can help. Access loans from all the major lenders, get help with paperwork – plus there is no charge for this service. Get help from a local mortgage broker

Mortgage News and Articles

How to tell when a housing market is cooling How to tell when a housing market is cooling

You need to check clearance rates, listings, and the price gap, among other factors Read more

Growing demand for green apartments in Sydney Growing demand for green apartments in Sydney Both owner-occupiers and investors favour eco-friendly buildings for their energy-saving features and reduced environmental footprint ... Read more

Are property investors as rich as they appear? Are property investors as rich as they appear? A multi-property portfolio doesn’t guarantee easy millions ... Read more

Be proactive about getting a better mortgage deal Be proactive about getting a better mortgage deal Apathy could be costing you a considerable amount of money over the lifespan of your loan ... Read more

More mortgage news and articles

Sponsored Links

Monday, Sep 25, 2017
Top Featured Rates
Top Bank Rates

Get help choosing the right home loan

Let us help you find the right home loan for your needs.

Tell us a bit about your circumstances:
  • Purpose of mortgage
  • Household Income
    $
  • How much do you want to borrow?
    $
  • How much deposit do you have?
    $
  • How much is your house worth?
    $
  • How much do you still owe on your mortgage?
    $
  • What type of mortgage do you have?


  • How much is your new home?
    $
  • How much do you want to borrow?
    $
  • How soon do you want a mortgage?
Next
  • First name
  • Last name
  • Where do you live?
  • Phone number

Special Offers

Related Keywords