Less than one in 10 said they would not return to a mortgage broker, with the rest being undecided. According to Genworth, the high proportion of Australians willing to source further mortgages through brokers "indicates that the distribution channel is likely to increase its importance in the mortgage market". It further warned that lenders who pulled away from the channel did so at the risk of losing business. These figures were backed up by the latest JP Morgan/Fujitsu Australian Mortgage Industry report which showed that, as customers actively sought out better financing deals due to the rising interest rate environment, mortgage brokers were capturing a larger share of refinancing, up from 20% in 2000 to over 50% in 2006.

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